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    Discussion in 'Site Support' started by A1mboticRobert, Dec 31, 2016.

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    1. A1mboticRobert
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      A1mboticRobert Active Member

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    2. Andrewswj
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      Andrewswj Boss Member

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      Hi A1mbot,

      I'm sorry to hear about that. You can email this address: [email protected] . In the email, you will need some information -
      Your in game name, date when you bought the rank, what rank you bought, proof that your purchase was granted (which you have above), proof that you don't have the rank in-game (you can go in-game and screenshot yourself in /list or when you typed something in chat).

      After you send the email, you will receive an automated reply back from "Anthony Pepperoni". Don't reply to it as it is automated. Afterwards, you will have to wait up to a maximum of 5-7 days, and if you don't receive a reply after around 5 days, you can bump your email by just replying to it.

      Hope this helped! If you still don't understand, feel free to tag me using @Andrewswj below.
       
    3. Dyna_Mighty
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      Dyna_Mighty Retired Head-Mod

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      Have you received your rank yet? Sometimes it can take up to 24 hours for it to come through.
       
    4. A1mboticRobert
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      A1mboticRobert Active Member

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      No i havn't in 3 days now.
       
    5. PiLe
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      PiLe Retired Admin Premium

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      Emailing Cyp is the only way to get your rank issues fixed. No one else has the ability to help you. I would advise you to email him at this address:
      [email protected]

      Best of luck to you.
      Closing.
       
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