IGN - TheFatalSinners Ive lost my titan rank and now have premium :( i emailed support and got nothing back so Duck said come to the forums and post a thread so i am... This is proof i have Titan: https://gyazo.com/04850dbb199e515c680970dfc1e39871
The support email doesn't always respond to you. I'd be patient, and wait and see if your issue is resolved. When did you buy the rank? It can take up to 24 hours for the purchase to process, logging in and out can also help. Again, just be patient and they should get round to resolving your problem :D
I believe that this is a Prefix error. If you go onto Kitpvp2, can you do /kit titan? If not, someone has probably bought you premium to troll you