I bought a rank for my alt, Cashbase. A while back. I don't have the rank on creative. Also why was Prison (old) shut down.. and why is the old creative down when we were promised that they would stay up for nostalgia purposes. Cause I have over 5 years of memories there.
Please create a support ticket for your missing rank, this will make it quicker and easier for you to get it back, it can be located here: https://www.mineverse.com/support-tickets/