[Forums] Help Section v. Making Support Ticket.

Discussion in 'Guides & "How To"' started by Purge, Oct 5, 2018.

  1. Purge
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    Purge Well-Known Member

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    Hello mineverse community this is a simple guide how to determine wether to make a support ticket or to make a help post, alot of users come to me with this issue they don't know what to do so here's a few examples to help you guys.

    When making a support ticket.

    If you cannot do any command that you have bought or need that was never recieved with a rank make a ticket. Since only admins can handle this and fix this ingame don't make a help section post, this is for Community, Moderators, Senior Moderators, & Staff Managers to reply to. Only Admins, Developers, and Owners have the ability to fix a command addons to your game. Anything internal with thats broken with your game normal staff cannot help you with so make a ticket.

    Here's How.

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    Click on support tickets.

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    Choose Submit New Ticket.

    Help Forum.
    A example to make a help post would be a general question here's just a example but someone would make it asking 'How do I apply for Moderator or A employee/volunteer, When you ask similar questions to how to join the discord or things people can give a answer too thats not to technical like fixing a command make a help post. Your questions will be answered by lower staff therefore saving our higher staffs time such as Admins, Developers to handle bugs and broken permissions.


     
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  2. Simons4u
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    Simons4u Moderator Moderator

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    love this thread it will help user so much!
     
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  3. Purge
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    Purge Well-Known Member

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    Thank you.
     
  4. Gang
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    Gang Active Member

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  5. Ruminisque
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    Ruminisque Active Member

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    Thanks.
     
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  6. Zulfqar
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    Zulfqar Well-Known Member

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    Should stick this thread.
     
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